Refunds and Returns Policy
Welcome to kcreations.in, operated by K Creations. We strive to ensure customer satisfaction with our services. Please read our Refunds and Returns Policy carefully to understand the terms and conditions that apply to our services.
1. General Policy
Service Nature
K Creations offers custom services, including:
- Graphics Design
- Motion Graphics
- 2D/3D Animation
- Video Editing
- Web Development
- Interior Design
- Content Development
- Translation Work
Due to the bespoke nature of our services, refunds and returns are handled on a case-by-case basis.
2. Refund Conditions
Eligibility for Refund
Refunds may be granted under the following conditions:
- The delivered service does not meet the agreed-upon specifications.
- There was a significant delay in delivery without prior notification or consent.
- The service was not initiated or delivered due to our fault.
Non-Eligibility for Refund
Refunds will not be granted for:
- Changes in the client’s requirements after the commencement of the service.
- Dissatisfaction due to subjective reasons not related to service quality or specifications.
- Cancellations after significant progress has been made on the service.
3. Return Process
Initiating a Return
To initiate a return or refund request, please follow these steps:
- Contact Us: Email us at creationskk739@gmail.com with the subject line “Refund Request” or “Return Request.”
- Provide Details: Include your order number, the specific service, and a detailed description of the issue.
- Supporting Documents: Attach any relevant documents or evidence supporting your request (e.g., initial brief, delivery records, etc.).
Evaluation Process
- Review: Our team will review your request within 7 business days.
- Resolution: We will contact you to discuss the issue and possible resolutions, which may include revisions, partial refunds, or full refunds, depending on the situation.
4. Costs and Fees
Refund Processing
- Full Refunds: In cases where a full refund is granted, the total amount paid will be refunded.
- Partial Refunds: For partial refunds, the amount will be calculated based on the completed portion of the service.
- No Additional Fees: No additional fees will be charged for processing refunds.
Return Shipping
As our services are digital and/or delivered online, no physical returns are necessary. Any relevant materials or documents should be shared electronically.
5. Specific Product Requirements
Custom Services
Due to the personalized nature of our services, clients are expected to provide clear and complete specifications before the commencement of any project. Any changes or additions requested after work has begun may incur additional costs and are not eligible for refunds.
6. Timeframes
Refund Processing Time
- Initial Response: Within 7 business days from the receipt of the refund request.
- Final Resolution: Typically within 14 business days from the initial response, depending on the complexity of the issue.
7. Contact Information
For any questions, concerns, or to initiate a return or refund, please contact us at:
- Business Name: K Creations
- Website Name: kcreations.in
- Email: creationskk739@gmail.com
- Address: 509, Fortune Ambience, Indore
8. Amendments to Policy
K Creations reserves the right to amend this Refunds and Returns Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the new terms.
This Refunds and Returns Policy was last updated on 26th May, 2024.